HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

Where does DIH Concepts ship to?

We offer free shipping to the contiguous United States on orders over $50.

We are able to ship anywhere in the world. If you live outside of North America, shipping costs will be automatically calculated at checkout.

How do I return my order?

If you would like to return your order, Please read our Return & Refund Policy.

All orders can be returned within 30 days.

Once we have received the order return, the refund will be processed within 10 business days.

Are there any shipping costs?

We offer free shipping to the contiguous United States on orders over $50. We are able to ship anywhere in the world.

If you live outside of North America, shipping costs will be automatically calculated at checkout.

Can I still change or cancel my order?

We start processing your order right away, and move quickly to get your order shipped out ASAP! So, unfortunately, we are unable to edit or cancel orders after they are placed.  But don't worry, if something doesn't quite fit, you can return it within 30 days.

What payment methods do you accept?

We accept the following forms of payment:

- American Express

- Discover

- Google Pay

- JCB

- Mastercard

- PayPal

- Union Pay

- Visa

How can I track my order?

All orders are shipped with a tracking number, This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.